Passengers can now shop at Schiphol from home or on your way to the airport


From now on, passengers can start shopping at Schiphol from home or on their way to the airport. In collaboration with partners Schiphol Airport Retail (SAR) and Kappé, Schiphol is launching a Click & Collect pilot that allows passengers to view and reserve products online, allowing them to browse the products on offer from the comfort of their home.

The Schiphol website will display a selection of products from the shops after security control. Currently this only includes perfume, cosmetics, sunglasses, alcohol and chocolate. Passengers can order their products online up to two hours before departure, specifying their flight details. The order confirmation indicates where they can collect their order. Customers won’t pay anything until they collect their products. The SAR and Kappé shops in Lounges 1, 2 and 3 (“Liquor, Tobacco & Chocolates”, “ Perfumes & Cosmetics”), will act as pick-up locations.

It’s clear from our passenger surveys that consumers like to be able to browse through Schiphol’s product range online. By giving them this option, we’re responding to consumers’ need to be served through multiple channels. And, clearly, during the pilot we’ll see whether this makes things easier for passengers and makes their journey through our airport smoother.
Wieke Vrielink, Sr. Manager Marketing & Customer Experience at Amsterdam Airport Schiphol

About shopping at Schiphol
Schiphol offers a wide range of shopping options. There are many different shops both before (Schiphol Plaza) and after security control. As in the rest of the Netherlands, all shops at the airport are now open once again. The Click & Collect pilot will run for approximately 4 months, after which we will evaluate whether the service should be continued and/or expanded.