Passengers rate Schiphol Best Airport in Western Europe


At the Skytrax World Airport Awards 2020, passengers voted Amsterdam Airport Schiphol Best Airport in Western Europe. In addition, Schiphol was voted the World's 9th Best Airport, up five places compared with last year. It also took first place in category best website and digital services of airports in Europe and in third place in this category world wide. The airport was voted third as well in the Best Airports: 70+ million passengers category. The awards were voted for by passengers with more than 100 nationalities.

This award is a great mark of recognition for Schiphol and the airlines, given the competition of some 550 airports. We are tremendously happy with and proud of the work that our colleagues and partners carry out at the airport every day in order to give passengers a carefree and inspirational experience. Even during these challenging times for the aviation sector, we will continue to ensure that Schiphol continues to provide passengers with an experience and quality that meets their expectations
Birgit Otto, Chief Operations Officer (COO) bij Amsterdam Airport Schiphol

The Skytrax World Airport Awards are considered a global benchmark for measuring the quality of airports worldwide. Passengers were asked to answer questions relating to the quality of the airport facilities, processes and the friendliness of airport staff. Last year, Schiphol took steps and made improvements in areas such as hygiene, waiting comfort, the arrival process and parking. Schiphol always closely monitors innovations. The airport aims to continue developing and improving in areas that enrich the customer experience in the years to come.